At Vibecurb.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 91-day return and refund policy. Please read the following policy carefully to understand the conditions and process for returns and refunds.
1. Return and Refund Eligibility
- Timeframe: You can return items within 91 days from the date of purchase.
- Condition of Items: Items must be in new, unused, and undamaged condition with all original tags and packaging intact.
- Exclusions: Certain items, such as custom or personalized products, may not be eligible for return. Please review product descriptions carefully before purchase.
2. How to Request a Return or Refund
To initiate a return or refund request, you must contact us via email at [email protected] within 91 days of receiving your order. Please include the following information in your email:
- Your order number
- The item(s) you wish to return
- A brief description of the reason for the return
- Photos of the item (if necessary, to support your request)
Once we receive your email, we will provide you with further instructions on how to proceed.
3. Return Shipping Costs
You are responsible for the cost of return shipping unless the item you received is defective or damaged. In the case of a defective or damaged item, we will cover the return shipping costs.
4. Refund Processing
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that the refund may take up to 30 days to process after we receive the item.
5. Non-Refundable Items
- Custom or personalized products (if applicable)
- Items that have been used, worn, or altered
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the issue. We will arrange a return and issue a full refund or replacement at no additional cost to you.
7. Contact Us
If you have any questions or concerns regarding our refund and return policy, feel free to reach out to us at:
Email: [email protected]
Phone: 917-706-6517
Address: 460 Wildwood Ave, Salamanca, NY